Terms and Conditions


Prices and Payment

All prices shown are in £ sterling and exclusive of VAT. Delivery charges are not included in the prices shown. We accept payment by most major credit and debit cards. 

The price payable for the goods you order is as shown on our web site at the time you place  your order plus any charges for VAT & Delivery as set out in the order form.

Occasionally an error may occur with our system and goods may be incorrectly under priced, in which circumstances we will not be obliged to supply the goods at the incorrect price.

We reserve the right to change the price of goods, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.



Please see our Delivery page. 


Temporarily out of stock items

If on the rare occasion we receive payment for goods that are temporarily out of stock, we will contact you via telephone or e-mail to inform you immediately.



All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order data is not accessible via internet. We keep these data in confidence according to our privacy policy.



You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification.  

Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned  in a saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.


Customer Service

Any complaints regarding the goods or services supplied should be made to:

Michelle Mersh, Managing Director

Maddisons UK Ltd
Jesters House
15 Grange Way Business Park

Tel: 01206 871872

Fax: 01206 871872

Email: iinfo@maddisonsuk.com


You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 8.30am - 4.30pm Monday to Friday.


Accuracy of Information

Maddisons UK uses its best endeavors to ensure that the information contained on its website and publications is accurate and not misleading.  Accordingly we reserve the right, without obligation, to amend or delete product information without notice.


Passwords on Registration

The Customer will be required to submit a password which is needed to access their account. The Customer will be responsible for the security of this password and The Company advises that The Customer does not disclose it to third parties and that The Customer changes it on a regular basis. The Company will not be liable for any loss resulting from the misuse of The Customer's password.


Customer Use

The information provided on this website is intended to be used only by The Customer. Maddison's does not authorise the use of such information for any purpose other than The Customer's use as immediate consumer, and prohibits to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.



All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this site are the property of Maddison's UK Ltd. All rights are reserved.


Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.